How can we help you today?

Answers to your most commonly asked questions around accounts, products and more.

General FAQs

Lifetime ISA FAQs

Stocks & Shares ISA FAQs

Child Trust Fund FAQs

Junior ISA FAQs

Over 50s Life Cover FAQs

Coronavirus FAQs

Helping you through challenging times

Can't find your product?

You might have a product with us which was opened with a different company, or it might be an older product which is no longer on sale. You can get help with these products on our legacy products page.

Making a payment or changes to your account

Make a payment

Make a deposit into an account or fund you hold with OneFamliy

Make a payment

Changes to financial circumstances

Notify OneFamily of any changes to an account holder's financial circumstances.

Using our website

Forgotten your login details?

Choose an option from the menu below to reset your login details online.

Accessibility

Read our accessibility guidelines on how to get the most out of our site.

Explore accessibility guidelines

Getting in touch with us

Contact Us

Get help and support for OneFamily products and services.

Get help and support

Death Notification

Provide details of a recent bereavement and OneFamily will be here to help.

Notify OneFamily of a death

Complaints

Let us know how we can help improve our service to you and address your concerns.

Our Complaints Handling Procedure

Financial information

Fund information

Get the latest on our fund performance and financial reporting.

Daily prices

Unit or share prices for our funds. We'll also tell you how to work out the current value of your account using the price and the number of units or shares you hold.

View daily prices